Privacy Policy

Last Updated: 15 April 2025

YourGame.UK ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website YourGame.UK (the "Site") and use our callback request service (the "Services"). Please read this policy carefully.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our callback request form. This information may include:

  • **Personal Identification Information:** Your full name.
  • **Contact Information:** Your phone number and email address.
  • **Preferences:** Preferred contact time, games of interest, preferred platforms (optional).
  • **Source Information:** How you heard about us (optional).
  • **Comments:** Any additional information you provide in the comments field.

We may also collect non-personal information automatically as you navigate the Site, such as your IP address, browser type, operating system, access times, and pages viewed. This is done through standard server logs and potentially cookies (see section 4).

2. How We Use Your Information

We use the information we collect primarily to provide our Services, including:

  • To contact you via phone or email in response to your callback request.
  • To discuss product availability, pricing, delivery, or collection arrangements.
  • To process potential orders based on our callback discussion.
  • To respond to your comments, questions, and provide customer service.
  • To improve our website and services based on usage patterns (using anonymized or aggregated data where possible).
  • To comply with legal obligations.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

3. How We Share Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information in the following limited circumstances:

  • **With Service Providers:** We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., potentially a delivery company if an order is placed, but only necessary details like name and address).
  • **For Legal Reasons:** We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • **To Protect Rights:** We may disclose information where we believe it necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

4. Cookies and Tracking Technologies

Our Site may use basic cookies to enhance user experience. Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function properly. We currently do not use third-party tracking cookies for advertising purposes. [Примечание: Уточните, если используете аналитику типа Google Analytics].

5. Data Security

We implement reasonable administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, information related to callback requests that do not result in a sale will be deleted after a reasonable period [Укажите период, например: 6 months]. Information related to completed orders will be retained for longer periods as required by law (e.g., for tax purposes).

7. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have rights including:

  • **Right to Access:** You have the right to request copies of your personal data.
  • **Right to Rectification:** You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • **Right to Erasure:** You have the right to request that we erase your personal data, under certain conditions.
  • **Right to Restrict Processing:** You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • **Right to Object to Processing:** You have the right to object to our processing of your personal data, under certain conditions.
  • **Right to Data Portability:** You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details below.

8. Third-Party Websites

The Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@yourgame.uk (или contact@yourgame.uk)
Phone: +44 20 3524 6563
Address: 1 Petherton Rd, London N5 2QX